NetDespatch offers a winning solution to Music and Media Distribution
19 September 2006

NetDespatch Velocity the web-based service for booking, labelling and tracking parcel shipments, is being used to manage deliveries for some of Britain's major promotional campaigns. This is a result of its use by distribution and fulfilment company Music and Media Distribution (MMD) who handle large promotions for many well known companies, delivering nationwide using Amtrak.

During major promotions, MMD often has to manage very large volumes of orders to fulfil and deliver promotional items around the UK. MMD has turned to NetDespatch to automate despatch processes in order to eliminate paperwork, streamline work, improve turnaround and provide traceability through to delivery.

MMD use the Amtrak Online Despatch System, provided by NetDespatch, to import their delivery information and print the appropriate bar code labels for despatch. Via the web, NetDespatch also provides full postcode checking, address book management paper and electronic manifests, pick-lists and through Velocity Connector facilitates the remote printing of barcoded parcel labels so shipments can be pre-labelled and ready for collection from any location. Deliveries can then be tracked and proofs of delivery viewed by simply logging onto the web.

"With NetDespatch we can always see what is going on since up-to-the-minute information on every order is always available to view online. And with the integration possibilities provided by NetDespatch we can benefit from a seamless flow of electronic information and total visibility of our operations. That is a very powerful asset in a business like ours where delivering customer service is paramount" says Chris Davies of Music and Media Distribution.
MMD provide a complete order to delivery service for an array of products with a core business in CD duplication and packaging. Promotional campaigns are handled through MMD sister company Promotional Handling Ltd who process orders, hold stock and package with gift wrapping where required. With nationwide delivery next day via Amtrak, consignments vary from gift vouchers to bottles of wine and Plasma TV screens.
"The combination of Amtrak delivery network and NetDespatch Velocity offers us real flexibility. The services open up all sorts of opportunities for us to manage operations in a different way, allowing us to do things that we could not do before and giving us the freedom to offer our customers a wider and better range of services." Comments Davies.