NetDespatch provides the Elite web service
02 November 2005

Courier company Elite Worldwide has revolutionised its customer bookings with a new web-based service supplied by NetDespatch. Companies shipping out goods simply log onto the www.elite-worldwide.com web site to request the collection of consignments for same day, next day and international delivery. Live information from Elite's satellite-tracked fleet gives up-to-the-second delivery status allowing customers to track their consignments online.

The NetDespatch hosted web services underpin Elite's new e-business services as they are designed to integrate with customer's sales order processing and warehouse systems using the unique Velocity Connector integration tool. For Elite Worldwide, NetDespatch has developed special integrated web services which connect directly to their Indigo despatch system and also produce the correct bar code labels for overnight deliveries handled by Elite's partner Lynx.

"As well as making it much easier for clients to book and track their deliveries, NetDespatch is great for us as it is so easy to install. In fact, it just requires a customer to log on the web and register and they are instantly up and running. No more implants, no more software headaches, and everyone can use it, irrespective of daily volumes" says Steve Crooks, Elite's Commercial Manager.

Berkshire-based Elite Worldwide is a recognised leader in courier services and recently became the first CarbonNeutral courier company in the UK, with the company investing in the planting of new forests to counteract emissions from its fleet of vans. Established in 1989, Elite Worldwide has long been a pioneer in the use of technology and was the first UK courier to install satellite tracking.

"NetDespatch gives us a crucial competitive advantage. We can now offer web-based services that are certainly as advanced as anything provided by our multi-national competitors. NetDespatch manage the whole web booking service for us; they have a reputation for innovation, as well as security and reliability, and that is important when you run a technology based business" says Mark Dean, Managing Director of Elite Worldwide.