NetDespatch, provider of web-based integration solutions for postal and parcel carrier customers, has enabled Derbyshire-based independent shoe shop, Toad Footwear, to drastically improve its despatch processes through seamless integration between its Magento Order Management system and the delivery network of the company’s parcel carrier.

Toad Footwear, an independent shoe shop situated in Chesterfield, Derbyshire, has been trading successfully on the Highstreet and online for ten years.

“The NetDespatch Retail Solutions team reviewed our processes, which involved manually entering jobs in order to despatch through Royal Mail,” said Drage Thompson, Director of Toad Footwear. “They evaluated the integration options available within the Magento sales order processing system, and showed us how implementing the NetDespatch solution could save us time and help us to improve customer service.”

The solution was implemented within just a few days. Despatch data created on the Magento system is automatically sent in real-time via a secure connection to the NetDespatch processing platform, using the Xtento extension. The correct labels are printed and attached to the prepared parcels, and the parcel carrier is pre-advised that packages are ready for collection.

The new integrated solution, which has automated the whole order-to-despatch process, has been a great success. The solution has also streamlined Toad Footwear’s accounting processes, since it is integrated with the carrier’s billing system.

“The NetDespatch solution has revolutionised our business,” said Thompson. “It has certainly made our lives easier. We have a staff of seven, and our roles have changed since we implemented the new system because it saves us so much time.”

NetDespatch provides a cost-free solution for retailers with an easy to use secure system that automates the connection between order processing and despatch and delivery, even if the orders are received in one location and dispatched from another. There are no costs involved for installation, training or support, and the system is available instantly.

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