Kent-based BEERmerchants.com has implemented a web-based solution from NetDespatch to streamline its order fulfilment process. The NetDespatch parcel data management platform, which seamlessly connects the BEERmerchants.com Magento order management system with its selected parcel delivery network, has cut the company’s order processing time from 8 hours a day to just 20 minutes.
BEERmerchants.com is the e-commerce site for Cave Direct. Established in 1979, the family owned business sources and distributes top quality beers from all over the world. The company processes around 10,000 consignments a year for delivery throughout the UK via APC Kent, part of APC Overnight; the UK’s largest next-day delivery network.
Prior to implementing the NetDespatch solution, BEERmerchants.com had to manually download all their orders, print the despatch labels and contact the carrier to collect the packages. With year-on-year growth of around 40%, the company needed to introduce a more scalable workflow process.
After reviewing BEERmerchants.com’s operational processes, the NetDespatch Retail Solutions Team discussed their integration options and preferred user experience, and helped configure a data import template to receive the despatch data directly from the Magento system. The result is a totally automated despatch procedure, which processes orders automatically through the NetDespatch Connector application, produces labels in real time, and then returns the carrier’s tracking number back to Magento.
“The NetDespatch team has been very helpful from the start. They pointed us in the right direction and implemented the solution very quickly,” says Laurence Smale, Despatch Manager at BEERmerchants.com. “It saves us so much time. It used to take one staff member a whole day to process the orders. Now it’s done in just 20 minutes.”
NetDespatch works closely with postal and parcel carriers, and provides a cost-free shipping solution for their customers through an easy to use secure web-based platform that automates the connection between order processing, despatch and delivery, even if the orders are received in one location and despatched from another. There are no costs involved for installation, training or support, and the system is available instantly online.