A new same day ‘Click and Collect’ service launched by Amazon for its customers in the UK

NetDespatch, the leading Software as a Service (SaaS) parcel data management platform and Blackbay, the leading provider of mobility-enabled solutions for the transport and logistics industry, today revealed that they have jointly provided the technology which powers ‘Pass My Parcel’, the new same day Click and Collect service from Smiths News, which has been selected by Amazon for its customers in the UK.

Announced in October, Pass My Parcel allows Amazon customers to place an order before 11am and collect at a location convenient to them until 8pm the same day, seven days per week. The parcels are being delivered by Smiths News, the UK’s leading newspaper and magazine wholesaler using technology provided by NetDespatch’s Click and Collect integration platform, in partnership with Blackbay’s Delivery Connect software which provides complete visibility of goods throughout the entire collection and delivery process.

Marcus Cotes, IT Director at Smiths News, comments: “We are utilising our existing distribution network and infrastructure to provide same day and next morning distribution of Amazon parcels via our network of independent retailers operating as parcel shops. NetDespatch’s platform has allowed us to receive delivery manifest data from Amazon, which is integrated with Blackbay’s Delivery Connect software, to create a single view connecting the Amazon fulfilment centres, our distribution centres and drivers, up to 1,000 store pick up locations, and our internal billing and administration systems.”

From point of collection through to ‘last mile’ delivery of parcels, Smiths News and Amazon have instant online visibility of all distribution centre, driver and in-store activity through data provided from Blackbay’s Delivery Connect solution, which is deployed to handheld terminals used by both the Smiths News logistics staff and the retail stores. Parcels are scanned throughout their journey from the Amazon fulfilment centres to the Smiths News distribution centres, where they are allocated to van drivers to deliver them to their network of parcel shop retailers. They are then collected in-store by the Amazon customers who must present a pick-up code or barcode to complete the collection.

“We had a vision for a new type of parcel delivery system, which would allow us to leverage our existing distribution and logistics expertise and provide a market-leading proposition. We needed to get it to market very rapidly, and selected the joint NetDespatch / Blackbay proposition, as we were confident that they could support us in creating a seamless, integrated solution at pace,” continued Cotes.

Nigel Doust, CEO, Blackbay comments: “Driven in part by the ‘Amazon Effect’ around home delivery, consumers now expect to have more control around when and how their goods are delivered, the challenge for everyone involved in retailing, shipping and logistics is how to up their game and offer collection and delivery solutions which provide choice and convenience. Working with NetDespatch, we are able to deliver innovative new services that do just that. Together we provide transport and logistics companies with an all-important competitive advantage – the ability to meet consumers’ demands for first time, on time, every time deliveries. The Amazon and Smith News Pass My Parcel service is a perfect example.”

Becky Clark, CEO, NetDespatch comments: “Between Blackbay and NetDespatch, over 15 million shipments are created, tracked and managed each day in the UK, Asia Pacific and North America Regions. The NetDespatch SaaS platforms provide proven, reliable and scalable solutions to get innovative parcel delivery propositions to market quickly, and then to scale with them. This is the reason that Smiths News chose our solution to deliver its Pass My Parcel service to Amazon.”