NetDespatch was among the first to develop Software as a Service solutions. The web technology developed by the company had a huge impact on the parcel delivery sector; new business models, such as CollectPlus, could be brought to market quickly, and operators could increase volumes without the heavy investment and operational restrictions imposed by conventional IT systems.

We spoke to CEO Becky Clark, who gave us some insight into the challenges faced by industry players, as well as achievements and future strategies.

TechRadar Pro: Where did the idea for your software come from?

Becky Clark: Back in 1998, having previously provided PC-based parcel despatch solutions, we realised that the internet would provide the ideal method of communication between shippers and their postal and parcel carriers. We came up with the concept of an application hosted on a web server, delivered through any web browser, which would allow carriers to offer their customers a fully managed and hosted solution through which they could easily label their parcels and track their shipments.

The pricing model was unique; retailers could use the SaaS solution free of charge, as all costs would be met by the postal or parcel carrier on a pay-per-parcel basis. All the carriers and their customers needed was an internet connection and a web browser. The platform would provide everything else – hardware, software, monitoring, security, resilience and scalability – and automatically produce the correct barcode shipping labels, manifests and even customs documents.

Over the last fifteen years we have seen a paradigm shift in the IT solutions required by retailers for parcel delivery, with exponentially increasing volumes of parcels due to online retailing and home delivery, and more delivery options such as leave-with-neighbour, time-slots, click-and-collect and locker boxes. Web-based solutions are now the norm, and seamless integration of sales order processing and warehouse systems, sub-second label production, real-time parcel tracking and automated pre-advice to the carrier are considered must-haves by the major carriers and their customers.

TRP: What were the technical issues and challenges 15 years ago, and how did you overcome them?

BC: The web servers that were available in 1998 were here to read the full article on TechRadarPro